• How to make a booking ?
  • Please fill the reservation form available on each hotel or services.
  • Try to describe us your special request on the "description" box available on the form.
  • Try to recheck your email address before submitting your request.
     
• How long does it take to get the reply ?
  • We will reply all your request / reservations within one business day.
     
• How can I be absolutely sure that my hotel room/service required is reserved ?
  • Upon receiving your reconfirmation of the booking, we will send you a a hotel voucher fro you to print.
     
• How to pay the hotel reservation ?
  • We will need your credit card details once the reservation is confirmed.
  • Your credit card will be used as a guarantee ONLY and will be charged if there is any cancellation within certain period of cancellation policy.
  • All payment will be collected upon arrival in Bali except for reservation beyond Bali.
  • The reservation for beyond Bali will be treated using the sign on file payment from your credit card or bank transfer. A credit card statement form will be faxed to your fax number.
  • We do accept cash / travelers cheque / Visa / Master Card / Amex
  • A special fee will be applied for any payment by credit card.
  • All transaction by credit card will be converted into local currency using the bank selling US Dollars.
     
• What does it include on the special internet rates ?
  • Special internet rates are including 21% tax and service charges.
    Breakfast is include in some hotels (please read carefully).
  • Free arrival transfer will be provided for a minimum 5 nights stay at hotel located in Kuta / Legian / Seminyak / Sanur / Nusa Dua / Jimbaran.
     
• How to cancel the reservation ?
  • Please just email us the previous correspondence and change the subject with "cancellation for hotel name"

• Is it true that we should be careful when exchanging money at the money changer?
  • It has been recorded in some guidebooks about money changers in Bali, especially the ones in Kuta and Legian. They offer really attractive rates with no commission but they actually use a special calculator to come up with a false amount. Additionally, they may on purpose give you Indonesian Rupiahs in small denominations, making it difficult to count them. Make sure you receive the correct amount as they do not accept any claim after you left the counter.

Should you still have any further question or inquiry info required please don't be hestitate to email us at support@baliaccess.com or just fill ou the questions in the form avaiable below.. For direct online support via phone please call us on Mon-Fri 09:00-17:00, Sat 9:00-14:00 local time, Tel:62-361-7490884, FAX:62-361-243579...believe us that our staff will glad to know and Help all you with our best services.